As the small business started to grow so did the customer inquires through their Facebook messenger page. And with so many different price points depending on the car and service the customer was after, it was a nightmare to sort through all of the customer inquires who had very vague descriptions of what exactly they wanted and didn’t know the full scope of services offered by Assad Car Detailing.
This lost the business a lot of time organizing through customers and messaging the page with very vague descriptions of what they wanted and continually asking about the services Assad Car Detailing offered. This lost the business a lot of money as well as they weren’t able to get back to customers in a timely manner, and weren’t able to up-sell the customer on other services they provided.